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We will offer 100% refund
- If the product you purchased is non-functional.
- If we cannot get the product to work as shown in our Live demo after you requested support
- Refund requests has to be made within 7 days of purchase.
- If we fail to respond to your support post in 48 hours maximum (excepting business days and holidays).
- If the product has not been downloaded
- If a product is “not as described” – materially different from the product’s main description and live demo
We cannot offer a refund
- If you have changed your mind and simply say that you do not want it anymore
- If you bought an item by mistake and the product(s) was sent/already downloaded by you.
- If you ask for any feature that is not already listed in our product description. (please check the feature list and the demo preview to understand what the product does and ask us any pre-sale questions you might have)
- If you do not have sufficient expertise to use the item
- If you have already availed extensive support from us for the product you bought
- If you do not open a support ticket from our support portal first and give us a chance to find a solution to any issue you might have